|Standard Room (AC)
|Delux Room (AC)
Executives & Suites
||Three Bedded A.C.
||Four Bedded A.C.
NOTE: Until further notice, CP / MAP / AP Meal Plans has been discontinued in light of COVID-19 for the safety and hygeine of our guests.
Information on Taxes:
- No GST on will be applicable on rooms below Rs. 1000.00
- 12% GST on Rooms between Rs. 1000.00 to Rs. 2499.00
- 18% GST on Rooms between Rs. 2500.00 to Rs. 7499.00
- 28% GST on Rooms between Rs. 7500.00 & above.
- Pleae note: Taxes are calculated on the tariff charged not the display rate. Hence, GST will be charged on the discounted tariff and not the displayed tariff.
- Room Service is available from 07:00 Hrs to 22:10 Hrs. All the room service bills will be posted to respective rooms directly. The bills can be asked to split and pay during check out.
CHECK IN - CHECK OUT POLICY
Check In: 12 Noon & Check Out: 12 Noon. If the guest wishes to extend the stay till 18:00 Hrs, an additional half the normal daily tariff rate for the room will be charged. (Taxes as Applicable) Beyond 6 pm check out, the full day tariff shall be levied. Subjected to Room Availibility. While Check Out, Guests are requested to inform the reception 30 mins prior so that there is no delay.
EARLY ARRIVAL POLICY
Early Check In can be requested while making reservations or by contacting the Front Desk prior to your arrival. Early check-in is based on availability only and can't be guaranteed. A guaranteed Early Check In may attract half day tarrif rate for the room.
ADVANCE / DEPOSIT POLICY
Reservation are confirmed only upon the receipt of an advance equivalent to atleast 50% of the total charges for the period of stay, subject to minimum charges for one day. In case of any extension in the dates of stay, further advance for the period shall be undertaken on the day of extension.
LONG STAY GUESTS
Long Stay Guests i.e guests staying above 10 nights, have to periodically (every 2 nights) settle their outstanding balances against the room guest ledger folio. The hotel reserves the right to itself to deactivate the key card in case of any outstanding bills/amount until the same is cleared.
MAXIMUM OCCUPANCY POLICY
The maximum occupancy for a room is (3) three persons or (4) four persons according to the room category.
No extra charges for children below 6 years of age, provided no extra bed is used. Children above 5 years is considered as an adult. Extra bed can be provided on request at a charge. Child age proof is required at time of check in.
EXTRA BED POLICY
Rollaway beds and mattresses are available for a fee. Availability is not guaranteed.
SETTLEMENT OF BILLS AND PAYMENT POLICY
Bills must be settled upon presentation by cash or credit card. Cheques are allowed only in the cases of B2B or Corporate Bookings.
CREDIT CARDS AND THIRD PARTY CREDIT CARDS
The credit card holder must be present for the hotel to accept and swipe the credit card as a method of payment. A non-guest wishing to pay for a room guest's expenses must be arranged directly with the hotel. Hotel does not accept faxed credit card authorization forms.
The Hotel reserves the right to pass on all guest information to Police and or any other Investigating Parties. The Hotel also reserves the right to check guest luggage at any point of time during the stay. Firearms, Explosives, Suspicious Material, Hazardous Agents, Drugs and Chemicals are not permitted. Licensed Firearms are to be declared to the hotel upon check in.
RESTAURANTS (DHABA By Amber & Amber - The Vintage Bar)
While dining within the restaurants, outside food-beverages-liquor are not allowed to be consumed. Guests creating a disturbance to the operations, shall be asked to vacate the premises. All payments of the restaurants are to be settled in cash/card in the restaurant itself and the bills will not be forwarded or posted in the room bills.
AMMEDNMENT / CANCELLATION POLICY
Advances are non-refundable and will be forfeited in the event of cancellation or non- arival of guests. Postponement of a booking date will be treated as a cancellation and normal reservation and cancellation terms will apply.
Visitors are requested to lock the door of their rooms securely when going out or when going to bed. The Hotel will not, in any way, whatsoever, be responsible for the loss or theft of visitor's / guest's goods or any other property not entrusted to the management or for damage thereof whether due to neglect of the hotel staff, agents or any cause whatsoever including the theft or pilferage. For the convenience of guests, private lockers are available in most of the rooms to ensure the safety of any valuables.
COMPANY'S LIEN ON VISITOR'S LUGGAGE AND BELONGINGS
Incase of default in payment of dues by a guest, the Management shall be entitled to a lien on the baggage and belongings, and to detain the same and to sell or auction such property at any time after the date of departure without reference to the party and appropriate the net sale proceeds towards the amount due by the guest.
INTERNET AND WIFI POLICY
The hotel provides non wired internet to hotel guests. The bandwidth is restricted and is meant for browsing only. Heavy file downloading is not permitted, and if found so, the facility may be withdrawn. Anti-social sites, banned sites or immoral site browsing is not permitted. The hotel, has the right to monitor the guest browsing history for safety and security purposes. It is mandatory for the guest to provide the mobile number, in order for the WIFI user id and password to be communicated.
Storing of cinema film, raw and exposed or any other articles of combustible or hazardous nature in guest rooms or storage is strictly prohibited.
DAMAGE TO PROPERTY
Guests will be held responsible for any loss or damage to the hotel property caused by themselves, their friends or visitors or for any person for whom they are responsible. The Hotel also reserves the right to call the Local Police Station in case of guests refusing to pay for the damage, including but not limited to, taking possession of guest belongings and detainment of guests until the matter reaches an amicable solution. Such guest will also be checked out, irrespective of the number of days of stay booked. The hotel also reserves the right to circulate the information of the incident, including names of guest, to the Hotel Associations.
The Management reserves to itself, the absolute right of admission to any person in the hotel premises and to request any guest to vacate his or her room at any moment without previous notice and without assigning any reason whatsoever, and the guest shall be bound to vacate when requested to do so. In default, the Management will be entitled to remove the luggage and belonging of the visitor from the room occupied by him or her and lock the room. The management also reserves the right to change any policies, rules and regulations from time to time. Incase of any dispute, decision of the hotel will be considered as final and binding. Any experience in the hotel premises, is subject to Siliguri jurisdiction only.
LEFT LUGGAGE POLICY
The Hotel will keep left luggage only for a maximum of 24 hours, after which it reserves the right to dispose off the luggage or handover to the local police station and will assume no liability for the same in case its lost, damaged or mishandled. The Luggage will be checked by Hotel Security before taking possession of the same.
GOVERNMENT RULES AND REGULATIONS
Guests are requested to observe the government rules & regulations in force applicable to India from time to time in respect to registration, alcoholic drinks, firearms etc.
Effective 2nd October 2008, the government has introduced "No-Smoking" legislation for hotels, restaurants and all public places. As a consequence, smoking is prohibited in the hotel.
Alcoholic beverage service is restricted to those 21 years or older with valid identification.
The Hotel provides for self parking, however, parking is solely at the vehicle owner's risk and hotel assumes no liability of any loss of belongings, or loss of / damage to the vehicle. Vehicles being parked overnight, guests are required to inform the front desk, else the car would be towed away by the Traffic Police Department.
LOST AND FOUND
Any items, left behind by the guest, should be informed to the Front desk immediately via email. Incase the guest does not contact the hotel, the hotel reserves the right to dispose off the same without any liability on the hotel.
RELATION BETWEEN THE COMPANY AND VISITORS/GUESTS
Nothing herein mentioned shall constitute or be deemed to constitute any form of tenancy or sub-tenancy or any right of tenancy or any right of sub-tenancy or interest in the hotel's premises or any part or portion in favour of any guest/visitor or resident and the hotel shall always be deemed to be in full and absolute possession and control of the whole of the Hotel's premises.
RIGHTS OF ADMISSION RESERVED
The Hotel, and the entire building as a facility complex, is a Private Property, for which "Rights Of Admission Are Reserved". The Management, can ask any guest to vacate/leave the premises on ground of disturbance or posing a threat to the Employees/ Other Guests or Violating any policies/terms of the Hotel.
AMMENDMENT OF RULES
The Management reserves the right itself to add, or alter or amend any of the above terms, conditions and rules.